Customer Service Policy
We want every customer to have a smooth and supported experience when shopping with us. To ensure all order queries are handled accurately, securely and with full tracking, all customer service is managed through our email only.
Response Time
Our Customer Care team aims to respond to all support requests within 48–72 working hours.
During busy periods, sale events, launches or holidays, response times may extend slightly — but every email is logged and answered in order of receipt.
Contact Method
All customer support is handled exclusively via email.
We do not provide customer service through Instagram, TikTok, Facebook or any social media platform.
This ensures:
• No messages are lost or missed
• All communication is recorded and traceable
• Your order information remains private and secure
• Resolutions are processed efficiently by the correct team
How to Contact Us
For help with products, orders, delivery or returns (within policy), please contact:
Include your order number and a short description of the issue so we can assist you as quickly as possible.